IBM Intelligent Operations Center for Emergency Management

IBM Analytics IBM Intelligent Operations Center for Emergency Management Adapt rapidly to complex, changing environments 2 IBM Intelligent Operations Center for Emergency Management Highlights • Prepare for, respond to, recover from, and establish effective mitigation tactics for unexpected events ranging from daily incidents to complex emergencies • Collect, consolidate, analyze, visualize and share critical information among multiple agencies and first responders through a common operational picture • Increase situational awareness and help identify adverse conditions by integrating many disparate data sources • Improve time-to-action with “what if” consequence analysis to understand cascading impacts on critical infrastructure and key resources • Integrate weather data to increase lead time and activate rapid response • Choose an on premise or cloud deployment approach best suited to budget, security and timeline requirements Incidents and emergencies that impact public safety happen in every community. Ranging in size and scope from traffic accidents, water main breaks, power outages, and criminal activity to mudslides, typhoons, building collapse and earthquakes; all of these events can create a strain on police and emergency management personnel. Limited resources drive a continuous need to ensure operations personnel, responders and managers act and react in the most effective and timely way. Lack of integration across systems and agencies, and a lack of understanding of the situation based on near real-time information can impede effective resolution, resulting in risks to human life and damage to critical infrastructure. Public safety authorities require solutions that address each of the four key phases of emergency management: • Plan and prepare. Develop, simulate and manage action plans to address unplanned and planned events, incidents or disasters. • Command and respond. Coordinate and collaborate the efforts of emergency services and first responders when crises arise. • Recover. Restore order and services after an incident or emergency situation. • Mitigate. Implement strategies that prevent hazards from turning into disasters. IBM Analytics 3 Effective information management is vital. Organizations need to collect and organize information from disparate sources; deliver it in near real time to key emergency management stakeholders, decision makers and first responders; and analyze it to improve preparedness and reduce the time for recovery. The IBM ® Intelligent Operations Center for Emergency Management includes best-of-breed software technologies to assist organizations in collecting, consolidating, analyzing, visualizing, interpreting and sharing critical information among multiple agencies and first responders. Intelligent Operations Center for Emergency Management is an integrated command, control, and communication solution. Using data visualization, real-time collaboration and “what if” analysis, this software solution provides a rich opportunity to streamline and integrate preparation, response, recovery, and mitigation of daily unexpected incidents as well as emergencies and disasters. Emergency management agencies can transform from a reactive, ad-hoc approach to a proactive, prescriptive approach that creates a safer environment for citizens and businesses. Progressing toward smarter public safety For many cities and regions, improving the efficiency and effectiveness of public safety is an ongoing, multifaceted process. By relying on the following capabilities and competencies, authorities can incorporate the value of integrated data analytics when addressing crises: • Agencies can integrate relevant data from diverse sources, existing systems and external providers. • The integrated information can enable a trusted common operational picture that improves situational awareness and facilitates a coordinated cross-agency response. • Streamlined, role-based information access for the front-line emergency management personnel can accelerate a tactical response. • Planners and commanders can use “what if” analytics to develop preventive tactics and identify factors that improve successful outcomes. • By optimizing responses and enhancing collaboration strategies, authorities can more effectively assess and proactively respond to threats. 4 IBM Intelligent Operations Center for Emergency Management The Department of Science and T echnology of the Philippine Government speeds disaster relief deployment The Department of Science and T echnology (DOST) of the Philippine Government provides central direction, leadership and coordination of scientific and technological efforts in the Philippines. The DOST is headquartered in Quezon City, the Philippines, which is a part of the capital city of Manila. A timely, coordinated response is critical to saving lives and livelihood when natural or man-made disasters strike. By having an integrated emergency management solution, the DOST and other governmental relief agencies now have a common, shared view of critical information that is needed for decision making. Integration and analysis of disparate data sources in near real time, combined with ongoing scenario planning, help streamline and focus the government’ s response to disasters. In addition, the solution facilitates advanced, coordinated communications for first responders and emergency personnel. When a disaster unfolds, such as a typhoon, decision makers can use the solution to deploy resources at the right times and to the right locations. They can proactively evacuate expected impact areas, and set up medical and other disaster recovery operations where they are needed most. The IBM emergency management solution provides capabilities to streamline and integrate the many government response processes, helping agencies perform better in order to protect the lives of citizens. The disaster operations center gives the DOST and its agencies an integrated, near-real-time view of all disaster-related information to facilitate a coordinated and timely disaster response. Integrating systems and sources Incident commanders and emergency managers need to access many sources of information to understand and adapt to rapidly changing situations. The Intelligent Operations Center for Emergency Management software can integrate disparate data sources such as first responder solutions, computer-aided dispatch systems, weather data, camera feeds, social media and more. By correlating and analyzing many types of data, the solution provides these kinds of command and control capabilities (Figure 1): • Integrates with existing systems to create a common operating picture that reduces the complexity of managing information across agencies. • Increases situational awareness in near real-time to help identify adverse conditions. • Models the cascading impacts on critical assets that are affected by emergencies or other incidents, improving an understanding of asset dependencies during response and recovery operations. • Provides a “what if” operating mode to simulate actions and responses before they are implemented, which can reduce unexpected consequences and enable more efficient allocation of resources. • Speeds collaborative responses through unified dashboards, near real-time, mission-specific alerts and notifications, decision support analytics and mobile accessibility.